Compliments & Concerns
Rion Capital Investments Pty Ltd is committed to providing exceptional service. If you have a compliment, concern or complaint, we want to hear from you.
You can contact us by:
Email: admin@rion-capital.com
Phone: (02) 9615 9889
In writing: Rion Capital Investments, Suite 201, 90 Podium Way, Oran Park NSW 2570
We will acknowledge your complaint within 1 business day. We aim to resolve most complaints within 5 business days. Complex complaints may take longer — we will keep you updated on progress. We will provide a written response to your complaint within 30 calendar days.
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
AFCA provides a free and independent service to resolve complaints about financial products and services.